Privacy Policy

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our business.

Personal and Contact Information

• Name
• Phone number
• Email address
• Mailing or billing address
• RV location and service address

RV and Service Information

• RV make, model, year, vehicle identification number (VIN), and other identifying details you provide
• Description of repair concerns and requested services
• Service history, estimates, invoices, photographs, and repair records
• Information needed to coordinate insurance or extended warranty claims

Payment and Transaction Information

We may collect billing details, payment status, transaction records, and information necessary to process payments. Payment information may be processed by third-party payment providers. We do not intentionally collect or store full payment-card security codes.

Website and Technical Information

When you visit our website, certain information may be collected automatically, depending on the website features and technologies in use. This may include your IP address, browser type, device information, pages visited, referral sources, and general website usage data.

Communications

We may retain information you provide through phone calls, emails, text messages, website forms, reviews, and other communications with our business.

2. How We Use Your Information

We may use collected information to:

• Respond to questions and service inquiries.
• Schedule appointments and coordinate shop or mobile repairs.
• Prepare estimates, invoices, and repair authorizations.
• Diagnose and repair RVs and maintain service records.
• Order parts and coordinate with suppliers.
• Process payments, deposits, refunds, and outstanding balances.
• Communicate about repair progress, appointment changes, and parts availability.
• Coordinate authorized insurance or extended warranty claims.
• Improve our website, customer service, and business operations.
• Prevent fraud, address disputes, and protect our legal rights.
• Comply with applicable laws and legal obligations.
• Send promotional communications where permitted by law and consistent with your preferences.

3. How We Share Information

We do not sell your personal information for money. We may disclose information when reasonably necessary for business operations, customer requests, or legal compliance.

Recipients may include:

• Service providers: Website hosting, business software, scheduling systems, payment processors, email providers, and other vendors that help us operate.
• Parts suppliers and manufacturers: Information necessary to identify parts, obtain technical assistance, or process warranty requests.
• Insurance companies and extended warranty providers: Relevant service records, estimates, photographs, and invoices when you request or authorize claim assistance.
• Professional advisers: Attorneys, accountants, insurers, and other advisers when necessary.
• Government authorities or other parties: When required by law, legal process, or necessary to protect rights, safety, or property.

We aim to share only information reasonably necessary for the applicable purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, improve performance, or measure advertising effectiveness.

The technologies actually used depend on our website platform and any third-party tools installed.

You may be able to control cookies through your browser settings or any cookie-preference tools made available on our website. Disabling certain cookies may affect website functionality.